Rae uses HTTPS and encrypts all data that goes between you and Rae using field-standard TLS 1.2 (Transport Layer Security). Data is encrypted with server-side encryption AES-256 (256-bit Advanced Encryption Standard).
We store your data in data centers owned and operated by Amazon Web Services. These data centers provide highest levels of physical and infrastructure security. You can fild more information here.
You will always have access to your files. When your subscription ends you will lose Rae's functionality but you will be able to view, export and delete. When you remove it, we delete the audio/video and the transcription from our platform completely.
Employees don't have access to your audio and transcripts unless you give us permission. Our privacy page and terms of service list this out in further detail.
The Rae service is hosted on AWS and architected using either clustered services or serverless implementations as relevant to the use case. In the event of a natural disaster, a combination of our backup strategy and infrastructure-as-code techniques would enable us to bring up a replacement environment within a few hours.