Video doesn't play
Video doesn't play because your browser doesn't support video codec that were used to compess the video data.
How to fix:
- Change the browser.
- Avoid MP4V-encoded video. It isn't supported in a meaningful way by any major browsers.
-
Change the codec of your video and upload it again. We recommend HEVC (H.265) codec.
HandBrake is free and open source GUI software created for transcoding.
- Contact us, copy a document link and we'll help you to solve the issue.
Any questions? Contact us.